FAQs

Tazriel is a global business process outsourcing (BPO) partner providing tailored enterprise support across IT, software development, business operations, event technology, and automation. We help organizations scale with affordable, round-the-clock remote service experts.

Our core service delivery team operates from Addis Ababa, Ethiopia. We're also expanding into North Macedonia to strengthen our global presence and diversify our remote workforce.

We partner with tech startups, mid-sized enterprises, meetings and events companies, and organizations in highly regulated industries like finance and healthcare across the U.S. and EMEA regions.

Tazriel provides a wide range of targeted business services designed to help companies scale faster, operate leaner, and reduce overhead - all delivered by our global team of remote service experts. Our offerings are grouped into four core categories: • IT Support & Remote Assistance: 24/7 technical support, infrastructure guidance, and help desk services • Custom Software Development: Agile development of web and mobile applications, internal portals, and workflow tools • Business Process Services: Scalable support across SaaS Product Support, Sales Development (SDR), and Virtual Assistance • Platform-Specific Enterprise Solutions: Expert services for Cvent, Mendix, and Microsoft Power Platform

Getting started is straightforward. After a discovery call to understand your goals, we propose a tailored solution and assign your dedicated team. We maintain clear timelines, transparent pricing, and ongoing communication throughout the engagement.

Most engagements launch within a few days of contract signing, although more complex setups may take up to a couple of weeks. Our agile onboarding process ensures a smooth kickoff and rapid value delivery.

Yes. Many clients begin with a pilot or limited-scope engagement to evaluate our fit and quality. We're confident you'll stay for the results.

Tazriel's services are typically 65-70% more cost-effective than traditional outsourcing or in-house staffing - without compromising on quality, accountability, or professionalism. Our global delivery model ensures exceptional ROI.

We offer two flexible pricing options: hourly rates for ongoing support and fixed project-based pricing for scoped initiatives. We'll help you choose the best model based on your goals and resources.

Yes. Tazriel offers true 24/7 global support. Our distributed teams work in structured shifts to provide consistent coverage, regardless of your time zone or business hours.

We maintain rigorous standards through structured processes, dedicated leads, and continuous quality assurance. Every engagement includes clear documentation, regular updates, and performance reporting.

We implement strict internal security protocols, including secure access controls, encrypted communication, and isolated work environments. Confidentiality and data integrity are built into every project.

Yes. We're happy to sign non-disclosure agreements (NDAs) as part of our onboarding process. Protecting your IP and sensitive data is central to our client partnerships.

Tazriel supports a wide range of industries with tailored solutions. Our strongest expertise includes technology, meetings and events, finance, healthcare, and SaaS. Each team is trained to handle sector-specific workflows, compliance needs, and operational nuances.

Yes. We work with organizations in regulated sectors and understand the importance of data security, compliance, and process control. Our teams operate with professionalism, discretion, and accountability at every step.